BS, these idiots screwed over this lady and rather than admit they were looking out or themselves, have the audacity to claim they were trying to help this woman.... and united proceeded to pull this woman off the plane so she missed her sick mom's last moments....Read more
Abandoned a woman trying to get home to see her dying mother then refused to own up to any responsibility. Do yourself a favor and don't support fraudulent companies such as this or you may be their next victim. For the record United is allowed to adjust TA booked...Read more
This place should be shutdown. Cancelling someone elses flight whose trying to see their dying mother. They should'nt comment or try to recover from damage control. We don't need to hear it. Sorries don't fix it. They should pay just as United Airlines. The investors...Read more
Like several other customers who have noted complaints here. I purchased tickets roughly a week before the flight. I checked my Credit Card statement and they had processed the transaction--gone through with no errors. They emailed me a booking/confirmation#. With...Read more
I didn't like
- Price gouging with fees
booked a flight and was double billed. 5 days to refund. exchange rate ended up costing me CAD $60. talked to cs and just get parroting response. no surprise i guess but nobody there even cares. be careful with this bunch. booked a flight and was double billed. 5 days...Read more
I didn't like
- Parroting of the policy
I have no experience using this company, but did read up on the news report of the poor lady who was booted off her flight because of this mix-up between United Airlines and Traveler Helpdesk. As a banking professional with 2+ years of experience of early fraud...Read more
We booked a ticket with this company to attended my wife's nephew funeral only to found out when we got to the air plane there was no reservation ever made. I called the company only to here nothing but lies about an e-mail was send out to inform us the flight was...Read more
I didn't like
- Are scam artists
Traveler Helpdesk - HORRIBLE-do not use!
Almost missed my flight because they never switched my ticket to the correct date. Someone from Austrian Airlines had to talk them through step by step on how to switch the ticket. Also, they are complete liars and only care about their money. I called them five times the day prior to my flight leaving to make sure my ticket was ready and each time they said it was. COMLETE SCAM! Do not use them.
1. On January 3, we called to change the flight from roundtrip to one-way as necessary and paid $520. 2. we received a confirmation number refelcting such change: Your Exchange Confirmation | TVGX8O |Reff.-EX477005. 3. we got to the airport and no change had been made,...Read more
Be aware!!Tried to change my son’s flight from one day to another when I booked the flight the gentleman that I talk with said that I could change my flight as long as it was 24 hours before he got on the plane. They told me there would be no extra fees. Which my son...Read more
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