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BS, these idiots screwed over this lady and rather than admit they were looking out or themselves, have the audacity to claim they were trying to help this woman.... and united proceeded to pull this woman off the plane so she missed her sick mom's last moments....
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Anonymous
Joe

I’m thinking the change in date directly by the airline meant the travel agent was going to miss out on commissions so cancelled the flight so the customer would talk to the a...

Anonymous
William

Your complaint is of no value without more background info.Who bought what ?From whom ?What did the buyer expect ?How much money or time ?Very poor sour grapes complaint - sym...

#1176625
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Abandoned a woman trying to get home to see her dying mother then refused to own up to any responsibility. Do yourself a favor and don't support fraudulent companies such as this or you may be their next victim. For the record United is allowed to adjust TA booked...
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#1177275
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This place should be shutdown. Cancelling someone elses flight whose trying to see their dying mother. They should'nt comment or try to recover from damage control. We don't need to hear it. Sorries don't fix it. They should pay just as United Airlines. The investors...
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Anonymous
Anonymous

Let's add William in the "pool" of jerks. Hopefully, your life is in line. This *** agency is going to be hit with a Mega lawsuit. I will be here to watch. People make poor...

Anonymous
Anonymous

The stupid CEO needs to give up on his dream and step down. I am astounded to note nobody has sued this unethical agency. I am still waiting for my $525 refund as well as a ...

#1177343
Reply to reviews
Like several other customers who have noted complaints here. I purchased tickets roughly a week before the flight. I checked my Credit Card statement and they had processed the transaction--gone through with no errors. They emailed me a booking/confirmation#. With...
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1.0
I didn't like
  • Price gouging with fees
#1354325
Reply to reviews
booked a flight and was double billed. 5 days to refund. exchange rate ended up costing me CAD $60. talked to cs and just get parroting response. no surprise i guess but nobody there even cares. be careful with this bunch. booked a flight and was double billed. 5 days...
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1.5
I didn't like
  • Parroting of the policy
#1378616
Reply to reviews
I have no experience using this company, but did read up on the news report of the poor lady who was booted off her flight because of this mix-up between United Airlines and Traveler Helpdesk. As a banking professional with 2+ years of experience of early fraud...
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Anonymous
Laurie C

I agree as a travel agent if ticket has been paid who are we to assume fraud? Customer could of taken it up with credit card company if there was. Why didn't Traveler Help Des...

1.0
#1178254
Reply to reviews
We booked a ticket with this company to attended my wife's nephew funeral only to found out when we got to the air plane there was no reservation ever made. I called the company only to here nothing but lies about an e-mail was send out to inform us the flight was...
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1.0
I didn't like
  • Are scam artists
#1343182
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Show

Traveler Helpdesk - HORRIBLE-do not use!

Almost missed my flight because they never switched my ticket to the correct date. Someone from Austrian Airlines had to talk them through step by step on how to switch the ticket. Also, they are complete liars and only care about their money. I called them five times the day prior to my flight leaving to make sure my ticket was ready and each time they said it was. COMLETE SCAM! Do not use them.
1.0
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Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
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Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1321659
Reply to reviews
1. On January 3, we called to change the flight from roundtrip to one-way as necessary and paid $520. 2. we received a confirmation number refelcting such change: Your Exchange Confirmation | TVGX8O |Reff.-EX477005. 3. we got to the airport and no change had been made,...
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1.0
#1166082
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Be aware!!Tried to change my son’s flight from one day to another when I booked the flight the gentleman that I talk with said that I could change my flight as long as it was 24 hours before he got on the plane. They told me there would be no extra fees. Which my son...
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1.0
#1386004
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