Not resolved

I accidentally booked a flight with Traveler Help Desk. I wanted to book a flight with Southwest Airlines.

I had to make a change in the time of departure for my return flight. The fee and the difference in price that I was charged was more than another round trip airfare. DO NOT USE Traveler Help Desk! Book directly with the airline.

Don't let the results of a Google Search fool you. They make it look like you are booking with Southwest but you are not. When I tried to contact the same person who I booked my flight with, I was told that she was not available.

Two weeks later she called me back. Two weeks - and then she only told me that I should have read the details more carefully.

Product or Service Mentioned: Traveler Helpdesk Flight Booking.

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from May 26, 2017.
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